Refund & Returns
Last updated: May 2026
Overview
Digital game currency cannot be returned once delivered in-game. This policy explains when refunds are available.
Full refund before delivery
If delivery has not started, you may request a full refund via Discord, WhatsApp, Telegram, or email with your order ID.
Delivery in progress
Once delivery coordination started, refunds are case by case. Partial refunds may apply if only part completed.
Completed orders
After successful trade and confirmation, refunds are generally unavailable unless proven error (wrong server, amount, failed delivery).
Non-refundable situations
- Incorrect character or server provided by customer
- Publisher bans or restrictions
- Customer unavailable for delivery without rescheduling
- Chargebacks without contacting support first
How to request a refund
- Contact {email} or live chat with your order number.
- Describe the issue and provide screenshots if applicable.
- We respond within 24 hours on business days.