Visszatérítés és visszaküldés

Overview

This Refund & Returns Policy applies to all digital game currency and related products purchased from SageGameCenter (https://www.sagegamecenter.com). Because our products are delivered digitally and consumed in-game, standard physical return rules do not apply. Please read this policy carefully before placing an order.

Full refund before delivery

If delivery has not started, you may request a full refund by contacting our support team via Discord, WhatsApp, Telegram, or email at support@sagegamecenter.com. Include your order ID and the email address used at checkout. Refunds are typically processed within 3–5 business days to the original payment method.

Order cancellation

You may cancel an order before delivery coordination begins. Once our delivery agent has contacted you or logged into the game to start the trade, cancellation may no longer be possible and a partial refund may be considered instead.

Delivery in progress

Once delivery coordination has started, refunds are evaluated case by case. If only part of your order was delivered, a partial refund for the undelivered portion may be issued. Contact support with your order ID and a description of the situation.

Completed orders

After successful in-game delivery and your confirmation (or automatic completion after trade), refunds are generally not available. Exceptions may apply if we delivered to the wrong server, wrong amount, or failed to deliver despite payment — provided you contact us within 48 hours with evidence.

Duplicate or incorrect orders

If you accidentally placed a duplicate order or selected the wrong product, contact support immediately before delivery begins. We will cancel or adjust the order where possible. If both orders were delivered, refunds follow the completed-order rules above.

Non-refundable situations

• Incorrect character name, server, realm, or faction provided by the customer
• Game publisher bans, suspensions, or trade restrictions affecting delivery
• Customer unavailable for in-game trade without rescheduling within 24 hours
• Chargebacks or payment disputes filed without contacting support first
• Change of mind after successful delivery

Refund processing time

Approved refunds are processed within 3–5 business days. The time for funds to appear in your account depends on your bank or payment provider and may take an additional 5–10 business days. Refunds are issued to the original payment method only.

How to request a refund

• Contact {email} or reach us on Discord, WhatsApp, or Telegram with your order number.
• Describe the issue clearly and attach screenshots or chat logs if applicable.
• We respond within 24 hours on business days. Complex cases may take up to 48 hours.

Contact for refund questions

For any refund-related question not covered here, contact our support team at support@sagegamecenter.com. We aim to resolve all disputes fairly and promptly. This policy should be read together with our Terms & Conditions and Privacy Policy.